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FAQ

The ElementaryBox and Shipping


What's in the box?
With each box we send, we hope that our teachers' and their students' day is made a little brighter. Our boxes include fun incentives for the kiddos, teaching resources, and tools for the classroom.


Where do you ship?
We currently ship within the contiguous United States only.


When do you ship?

We are a monthly subscription box service, shipping at the end of each month, for the following month's box. You must sign up by the 20th or 21st of the month (or 10 days before that month ends) in order to be included in that month's shipment. If you sign up after the cut-off day, you will be included in the following month's shipment and will not be re-billed until the 1st of the month after you have received your first box.


Do you ship over the summer?

We ship all 12 months of the year!


Can I customize my box?

We do not currently offer box customization. We rely on our professional teaching experience and knowledge of early childhood and elementary education to offer a great selection of meaningful teaching resources aligned to the grade level you teach, as well as awesome surprise gifts you and your students will love.


How big is the box?
Our boxes are typically 12" x 9" x 3". Box size may vary.


Membership and Billing Questions


How does your gifting option work?
When you choose the Give a Gift option (1 delivery for $29, 3 deliveries for $84, or 6 deliveries for $162), at Checkout you will need to provide the gift recipient's name, email, a personalized gift message, and the date that you wish for us to send the gift email to the recipient. Once we send the gift notification email, the recipient redeems her/his gift by following the link provided, where she/he will provide the grade-level and shipping address. As the gift sender, you will receive an email notification when the teacher has redeemed her gift. Gift subscriptions do not auto renew.


When will I be billed the month-to-month recurring payments?
All Self Subscriptions auto renew. You are billed for your first month's ElementaryBox at Checkout. The remainder of your payments are processed on the 1st of each month thereafter. 3 Month Prepay Plans charge on the 1st of the month every 3 months, and 6 Month Prepay Plans charge on the 1st of the month every 6 months. If you do not sign up by the cut-off day of the 20th or 21st (or 10 days before that month ends), you will be included in the following month's shipment and will not be re-billed until the 1st of the month after you have received your first box.


What is your cancellation policy?
Subscriptions may be canceled at any time. You must cancel before the 1st of the month to avoid being billed and shipped for that month. There are no cancellation fees. Simply log in to your account and follow the steps to cancel. Subscriptions that have been prepaid may be canceled so as not to auto renew, however the remainder of shipments on the plan will be completed.